Read This Before Receiving Your New Fish!

Let us know if you can pick the fish up at the nearest FedEx Staffed Location. TThat is by far the best, most convenient way to get fish. It's quicker, less stress on the fish and you don't have to wait for the driver to show up at an unknown time.  Just show up at 8:00-9:00 AM with your tracking # and I.D.. Track the fish before you leave to go to the center. If it's last scan is somewhere nearby, then it will be at the center when you get there. We address it to the FedEx location, so it cannot be delivered by mistake.

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We guarantee that the fish will arrive alive and well, but it is up to you to keep the fish alive, so it is very important to follow these instructions. It is important because literally everyone who follows these instructions has great success. You may have a "method" that has worked great for you in the past, but what is outlined below has shown to be the best for fish shipped long distance from our water to a wide variety of conditions.

Have an aquarium ready for your shipped tropical fish. It is best to quarantine your new arrivals from any other fish you have. They are stressed by shipping and susceptible to any pathogens your other aquariums may contain. If you do not properly quarantine them, you will risk having them die. Anything added from another tank to your quarantine tank means that it is no longer quarantined. Just because your existing tank shows no signs of disease, it may still contain pathogens. They can be present in low numbers waiting for a stressed fish to attack.

Be Prepared

• Carefully follow each step in the acclimation procedure.
• Be available to start the acclimation as soon as the fish arrive.
• Have fish-safe buckets, ammonia neutralizer, siphons, valves, nets and a quarantine tank with a biologically active filter.
• Have plenty of time on the day of their arrival to be sure they are doing well.
• Notify us immediately in the event of a problem or concern. We must also be notified if their conditions gets worse after following a suggestion we give you. If the fish do not arrive by 10:30 on an Overnight shipment, please call or email us immediately!
• According to our instructions, return any fish that are dead-on-arrival or send a clear photo with the tails cut off. Do not dispose of the fish until we confirm that the photo is clear enough.

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