Acclimation Continued...

Use your regular tap water when setting up the aquarium to be used for the shipped fish. Be sure your aquarium filter has fully established nitrifying bacteria or be certain to have an "active filter" with established nitrifying bacteria, ready to put in when your shipped tropical fish are added. You can also use a bacteria starter culture to help establish the biological cycle. Do NOT put your shipped tropical fish into pure "R.O." or de-ionized water. This will greatly stress and probably kill your newly shipped fish. They need to be acclimated to this type of water slowly over time.

Upon Delivery of Shipped Fish

First, we ask that you do not have the fish shipped if you have no leeway in the delivery time. The overnight carriers that we use are fairly reliable, but if the carrier is late, we don't want the fish to die because you were unable to wait longer. If the fish are not there by 10:30 AM, contact us right away. The carriers are late often enough, that you don't want to try and pinpoint the delivery. If you have to leave, place a note for the carrier driver to take the fish to another near-by address where the box can be signed for and brought indoors. If the shipped fish are a full day late, and you or someone else can't be there to accept delivery, call us and we can possibly make arrangements to have them sent to another address. UPS is somewhat flexible and we can often re-route the shipped fish to another address. It can go to a neighbor, a work address, any business in town, or the nearest UPS Customer Center. Many find it more convenient to schedule the shipment to be picked up at the local UPS Customer Center, which is the fastest and safest method when getting new tropical fish shipped in. When picking fish us at a UPS Customer Center, always take your tracking # and identification with you. We do not recommend receiving fish at a UPS Store.

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