The carrier may hide your fish
Delivery times are usually before 10:30 AM. If you haven't received
the fish by then, it's a good idea to call us right away, track the package, and then
start looking for the spot the carrier may have hidden the package.
We've had the carrier put the fish-box in garages, parked cars,
behind shrubs, in back yards, underneath patio furniture, at neighbor's
houses and many other places you'd never dream of looking. The
key is to suspect the worst and start looking. It's also
imperative to let
us know immediately when they haven't arrived by 10:30 AM. It helps to put a
LARGE note on the door for UPS to "Knock Loud", or to "Ring the bell several
Even if you do, they are very likely to just toss the
box in the bushes and run. They do not normally ring a bell or
knock. This is another good reason to contact
us if the carrier is late.
Checking for problems
Please check the condition of the shipped fish immediately
upon arrival. If there is a problem or concern, call or e-mail us
right away. Do not wait for the problem to get worse. If you have a problem and we make a recommendation and
the fish's condition worsens, please notify us again immediately.
Our guarantee is cancelled if you do not notify us of
a problem within 2 hours of the first attempted delivery.
We will do our best to help, but we also need you to do your part
promptly. Many times we can prevent further problems if given the
opportunity. Check here to see our complete