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The carrier may hide your fish

Delivery times are usually before 10:30 AM. If you haven't received the fish by then, it's a good idea to track the package, and then start looking for the spot the carrier may have hidden the package. We've had the carrier put the fish box in garages, parked cars, behind shrubs, in back yards, underneath patio furniture, at neighbor's houses and many other places you'd never dream of looking at. The key is to suspect the worst and start looking. In addition, let us know they haven't arrived when expected. It helps to put a note on the door for UPS to "Knock Loud", or to "Ring the bell several times". If you don't, they are very likely to just toss the box in the bushes and run. This is another good reason to contact us if the carrier is late.

Checking for problems

Please check the condition of the shipped fish immediately upon arrival. If there is a problem or concern, call or e-mail us right away. If you have a problem and we make a recommendation and the fish's condition worsens, please notify us immediately.

Our guarantee is cancelled if you do not notify us of a problem within 2 hours of the first attempted delivery. We will do our best to help, but we also need you to do your part promptly. Many times we can prevent further problems if given the opportunity. Check here to see our complete guarantee.

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