Conditions of Fish Guarantee
You or a representative must accept delivery from the carrier within 2 hours of the arrival time. If the carrier leaves and doesn't come back until after the 2 hour limit, there is no guarantee. If there is any problem we want you to let us know immediately, but must be notified within 2 hours of the first delivery attempt for the guarantee to remain in effect.
The fish must not be left outside. If a carrier leaves them outdoors because no one was available on a delivery attempt, then the live delivery guarantee is cancelled. They can be sent to a neighbor, a work address or anywhere someone is sure to be available to accept the fish. The absolute safest delivery option is to pick them up at the nearest UPS Customer Center. This can cut as much as 8-10 hours off the delivery time, and keep them out of an overly hot/cold delivery truck.
Any dead fish must be sent back before any
refund will be given. Click here for the procedure. As an alternative, you may send us a clear digital photo by e-mail, showing the dead fish with their complete tail removed. After we acknowledge the dead fish you may dispose of them.
Drygoods Guarantee
The products we sell are used or tested in our own hatcheries. The show-quality fish you see on this website are raised exclusively on the foods that we sell, and our grow-out tanks contain the sponge filters you will find here. Other than the aquariums they are in, we do not use a single product for raising our fish, that we do not sell. The products we offer are the best and give you the greatest value for your money. We stand behind that confidence with the guarantee that if you do not like what we send you, we will give you your money back or an exchange for up to 30 days after your purchase. In addition, most products are backed by generous manufacturer warranties. We are the manufacturer of all products that contain an Angels Plus label.
If the product is defective then the manufacturer will take care of the problem. If you have simply changed your mind and do not want it, then it must be sent back in the original packaging in new, unused condition. If you want to exchange a non-defective item, any difference in price and the shipping charges must be prepaid on the new item before it will be shipped. Defective items must be dealt with by the manufacturer. Manufacturer contacts here.
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